[UPDATED WITH POLL] F**K YOU DiGi CAMPUS! (Story and Facts)

UPDATEs….:D’Campus/DiGi Campus had changed name to DiGi Prepaid Campus!
FML
A LOT OF UPDATE (2/4/10 5:21PM)

Update 3/4/2010:
NEW POLL about DiGi Campus New Rate. Please fill up the poll HERE!

You Can Tweet and Share This Post on Twitter and Facebook by clicking on the logo below:

Share On Twitter: twitter-logo         Share On Facebook: facebook-logo

Please call your friends to fill up the poll by clicking the two logo below:

Share On Twitter: twitter-logo         Share On Facebook: facebook-logo

Update on Poll Result: You can check it out here: http://bit.ly/dlKwN5 (Not real time ok?) LOL Please call more people to do the poll thanks!

 

Seriously, i should be doing my assignment now but i cannot tahan and too angry and need to write a post aslo!

So this post consists of two parts, STORY and FACTS!

digi-logo

STORY
12.00am 1/4/2010

As you know, im a loyal fans of DiGi. I never use other service provider other than DiGi!
I promote DiGi to my friends, on twitter and sometimes on my blog too!
But starting from today, DiGi had become another Streamyx……. means…. SUX TILL MAX!

I really dont like to use bad words in my blog, twitter and in any part of my life.
But today, (not that i had been pranked by anyone…) i will say F**K U DIGI!

4.00am 1/4/2010

Today, i woke up at 4am, not enough sleep, planning to do some homework, ended up doing other things, not being productive, make me very down, very unhappy.

8.20am 1/4/2010

Go to class, APIIT wifi is 5 thumbs up down (how can one have 5 thumbs?), so i use DiGi 3G broadband to online.
Before this i had been super super super happy with DiGi 3G broadband plan. RM30 for unlimited surfing! Pretty good and affordable for a student!
Even some of my friends port in to DiGi because of this! (Esp those using iPhone from Maxis…..)

Today i surf as usu, i get a message that i used more than Rm2 (which is pretty normal), and another message that saying my internet usage tier hit tier 1! (Which i assume i already used up to RM30 for my internet for the month!)
But one of my friend come in and say… U STILL USE YOUR DIGI TO ONLINE HERE? RM5 Per day WOH!!!

RM5 per day WTF!!!!!???????????????
So i go and check my SMS (SMS from DiGi that i received weeks before , saying the unlimited call after RM2 had changed to RM2), thats all i get, no change of Data Plan informed.
And so i checked their twitter, facebook page, and also website.
Not even a single news on this!

Then my friend show me the message, i say:”SURE BOH? April fool lah!”
Then i start to wondering…. Will DiGi prank their loyal customer like this?

9.15am 1/4/2010

I typed *126# and check my balance:
RM135… WHATS UP? I calculated before i use i got RM142 before this. What happened now isnt RM112 or something like that?
I checked back the tier sms i received just now…. and i realised that it isnt april fool.

9.52am 1/4/2010

I received the SMS saying that the rate for Data and 100min changes will be implement today also! WTF!

10.24am 1/4/2010

I called up DiGi center and talk with their “friendly but stupid” consultant…. calling them to explain the changes of the plan rate…
They still say it is RM30 per month…..
Sometimes they say RM5/day…..

As my teacher said, Consultant is the people who CONFUSE and INSULT people….
Thats true!

10.46am 1/4/2010

i keep on refreshing the website, and for few seconds the page is down, and at 10.46am, they updated their website. FINALLY! I strongly believe that im the 1st one who viewed their new sucking website.
Checked new rate, heart broken.

RM5 itu sudahlah tak-ade lagi………….
DiGi had been cheating on their loyal customers…..

10.52am 1/4/2010

Submitted a complain to MCMC at https://aduan.skmm.gov.my/ with Ref number 0008/04/10, Mainly for not informing the change of data charge rate.
(They MUST reply to my complain within 3 days…. im still waiting… )
[9.28pm 1/4/2010 still no reply from DiGi, status: BELUM DISEMAK]

After 10.52am 1/4/2010

See how @DiGi_Telco Reply to many of my angry tweets:
@joshuatly What was the issue?
OK u very innocent. like the consultant that confuse and insult me!

Many angry users start commenting on twitter, and facebook.
@DiGi_Telco had been very quite on this issue. Im sure they dont deal this using DM since they didnt update me on DM on this issue also WTF
At their Facebook page (DiGi Campus facebook page)
How they react is: This is still better than OTHER TELCO!

OK. Finish my angry story, here come some facts and analysis that i had done!

NEW POLL about DiGi Campus New Rate. Please fill up the poll HERE!

FACTS

comparison of old package vs new package

old package:

chart

new package:

25663_387220457148_107532657148_3996104_64974_n

for many people, the FREE 100 Minute after RM2 usage is their issue. For me the RM5/day data charge is MY ISSUE!
But i will analyse for both cases also!

from the two charts above you can see they move up the SMS part of DiGi Campus charge, this is because this had bacome the most interesting part of the plan, FREE SMS to all your FnF number.  HOW SMART!

100 min free after RM2 usage.
Lets assume you need to call for 3 hours per day (180 minutes), to DiGi number (FnF number sumo). Lets do some calculation:
first 13 minutes of calling will cost RM2 (167 minutes left)
100 mintes after that FREE! (67 minutes left)
67 minites at rate 15 sen/min will cost you RM10.05

Total cost: RM12!
This used to only cost me RM2 per day, now increased 600% to RM12

Done for call rate. now is internet time.

RM30/mo (old rate) VS RM5/day (NEW RATE)

OK lets assume i only use DiGi internet 20 days per month (WTF CAN I DO FOR THE REST OF THE 10 DAYS? SLEEP? WTF)
Old rate is flat RM30 only!
New rate will be 20xRM5 = RM100
WTF Thats almost 333% increase in the rate! WHAT kind of student can afford this?

Done my analysis.
Move on to learn more about the customers and comparing the plans available on the market.

You CANT DENY that if u call 3 hours per day, DiGi campus is still cheaper…
If SERIOUSLY SO HARDCORE CALLER, Why dont use POSTPAID? DiGi Family still got free unlimited call!

For Internet usage, DiGi is smart enough to want you to sign up for their broadband plan, which says “FREE MODEM” which is not actually free (if you terminate early).
The cost is RM58/mo which is still 200% more expensive than their previous old campus plan.

I WANT INTERNET FROM MY PHONE, NOT A SHITTY USB MODEM! MY LAPTOP GOT WIFI DE OK?

For those people which dont go online that much, you might want to consider hotlink Mobile Internet which cost RM2 per hour (100mb bandwidth) which is enough if u want to check some mail, msn and facebook a little. Its still better than RM5/day

OR Why dont just go to cyber cafe or bring a laptop and go somewhere go free WiFI (McD/KFC?) I think most of campus student got a laptop gua.
Or else, go subscribe Streamyx CoolUniPack!

Comeon DiGi, you are comparing with other telco but not yourself. YOU ARE GETTING WORSE! I think that you ARE SUCCESSFULLY get people to move on to your broadband plan and postpaid Maybe?
HELLO WE ARE STUDENT SAJE!!!

For DiGi campus, you are NOT DONE RIGHT in any way. Cheating your customers….
-rep of yourself…..

one more thing….. BIRTHDAY BONUS!!!!
Where the hell my Birthday Bonus?

Now replaced with some shitty rewards, like free McD Sundae with every RM10 reload?
WALAO U THINK I WILL LIKE ICECREAM MORE THAN CREDIT MEH?

BUY 1 FREE 1 Unlimited Ride and
All-day Access Pass to the Genting Outdoor Theme Park

* Valid till 27 May 2010 and not applicable during school or
  public holidays
WHO THE HELL SO FREE TO GO ON NOT SCHOOL HOLIDAY!?!? WE NEED TO STUDY!

update: For those who want cheap internet, check here http://www.u.com.my/u-broadband/plans

update2: MCMC Reply on my complain:

Complaint No: 0008/04/10

Sir,

COMPLAINT ON COMMUNICATIONS SERVICE
[UNFAIR PRACTICE] – UNFAIR PRACTICE

We refer to the above matter.

We take note of your complaint. Please be informed that we have forwarded your complaint no. 0008/04/10  to DiGi on 2 April 2010 for their action on the issue raised.

The service provider has been notified to respond directly to the complainant on the finding and action taken to address the complaint. Please notify us if the complaint is not been addressed by the service provider within 15 working days from the above referred date.

Should you have any other enquiry, please do not hesitate to email us ataduanskmm@cmc.gov.my or contact our complaint hotline at 1800 888 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.

CONSUMER COMPLAINTS BUREAU
Monitoring and Enforcement Division
Malaysian Communications and Multimedia Commission

Lets see what DiGi gotta say to me!

MOAR UPDATES:  Malaysia Kini cover of this issue:

 http://www.malaysiakini.com/letters/127971

shit DiGi…..

Fuck DiGi

Leave your comment if you agree with me. write anything you want.

I HOPE DiGi will contact me cos of my MCMC complain, i will help u guys say out something if u got anything want me to say HAHA 🙂

joshuatly2010

NEW POLL about DiGi Campus New Rate. Please fill up the poll HERE!

You Can Tweet and Share This Post on Twitter and Facebook by clicking on the logo below:

Share On Twitter: twitter-logo         Share On Facebook: facebook-logo

Please call your friends to fill up the poll by clicking the two logo below:

Share On Twitter: twitter-logo         Share On Facebook: facebook-logo

p/s: OK i wasted my 1 hour writing this. show some respect DiGi!

40 Responses to [UPDATED WITH POLL] F**K YOU DiGi CAMPUS! (Story and Facts)

  1. karlkry April 2, 2010 at 12:32 am #

    agreed lol,
    mana bole buat bgtu owwh,
    kalau mau buat pn, paling tidak pn notify 2 minggu pn jadik la…

    bukan hari ni tukar rate, baru SUPRISE customer…

    lol, baru saja fikir2 mo switch p digi liao..

    thx 4 heads up…

  2. kenwooi April 2, 2010 at 1:02 am #

    well.. never experience that before.. but yeah, sometimes the telcos can be pretty sucky =P

    • joshuatly April 2, 2010 at 2:19 am #

      digi had become the best in the worse… do u understand? LOL

  3. ecar182 April 2, 2010 at 2:06 am #

    if im not mistaken,i read somewhere that DIGI actually have chage their call plan starting from 1st april..=)
    and 1 of the changes no more rm2 usage call and free after that =(

    • joshuatly April 2, 2010 at 2:08 am #

      yeah, its 100 min only. its stated in my blog post what…=.=

  4. Pamungkas April 2, 2010 at 2:16 am #

    I 10000000% agree with You…
    At the first time I’m so happy using digi campus because I can onlin my email, msn, and YM everywhere in malaysia.
    But now I’m very broken heart with digi campus *lol*.
    DIGI CAMPUS IS GETTING WORSE!!

  5. kRaZy April 2, 2010 at 2:31 am #

    LoL! I understand ur frustration. I’ve been using DiGi too since i’m 15, and I can c the rate and plans are getting worse. I have 2 numbers, 1 from maxis and 1 from DiGi.

    Then I saw DiGi campus from the internet, and they said can switch to the plan with existing at certain outlets. When I went to change, they tell me that the info on their website is not accurate and I must get a new number if I want to subscribe to DiGi campus.And they didn’t tell me earlier, even make me go and find place to photostat my student id + ic bcoz they dun have photostat machine.

    I seriously have the thoughts of switching my Digi number to maxis network =.= btw, I’m a subscriber of Umobile broadband =P for me, it’s much better than maxis or celcom’s broadband (i’ve tried them both)

    sorry for the long comment lol, coz I don’t like what they are doing now either, and I hate those Customer Service people who are only good at pushing your problem around 😉

    • joshuatly April 2, 2010 at 3:01 am #

      well, i heard about the register new number story. i think they want to boost their result so they do this right?
      how unethical

  6. jfook April 2, 2010 at 7:46 am #

    At least Digi is better than Celcom.

    • joshuatly April 2, 2010 at 9:47 am #

      ya, thats why, this is the best in the bad/worse…

  7. Rodger April 2, 2010 at 9:27 am #

    Good review. Words are a bit crude though.

    • joshuatly April 2, 2010 at 9:46 am #

      Sorry, Excuse me. im too angry…

  8. Julie Kwa April 2, 2010 at 9:06 pm #

    Actually hor, the Internet 5 ringgit charge a day is better for me. I use it as emergency not as main Internet. So not 30 day I use it go online. Plus is max is 5 ringgit a day, quite good. That day I try use to check mail only get charged less than 5. And osso u quite rich as a student rite? Got 100 plus $$$ still so kedekut -.-” Me and my frens most of the time less than 10 ringgit balanse, good for us la then use online one day, still got $$$ to call. Last time 30 buck one month I sure pokkai dey straight away.

    As for calling, 100 minit no effect me. I dun call until 3 hour one day, I just SMS most. So digi campus for me still the best! Hotlink youth and Celcom youth I also use be4, u can try and see sure spend a lot more wun…..

    • joshuatly April 2, 2010 at 11:32 pm #

      Actually i can get your point.
      So conclusion is, DiGi should implement both RM5/day and max RM30/mo both at the same time!
      Wei, u know how i can have RM hundred something in my account?
      If i didnt spend RM30/mo on the data, i will only use RM5/mo
      i seldom call and sms. hahaha.
      So now digi changed the rate, means they dont want me to spend money….. means they cannot earn from me!

  9. kellaw April 2, 2010 at 10:11 pm #

    support u 101%

  10. John Salang April 3, 2010 at 10:36 pm #

    Actually, I don’t care abt the voice or data. Dcampus give free SMS to 11 fnf. So it;s good for me to SMS my buddies and girlfriend. Can go without reload for months, still get free sms 🙂

  11. glock412 April 3, 2010 at 11:06 pm #

    yaw bro, i agreed,
    i thot after rm2 free 100min, den once u finishd talkin fo those 100min u gotta call again talk for d 13min=rm2 den u got another 100mins of FREE….??

    not like dat meh…?? is it 100min once a day..?

    • joshuatly April 3, 2010 at 11:09 pm #

      Till Now DiGi had no clear rate for those who use after that 100min free. I assume its also the same charge.
      And nope. you got ONLY ONE time 100min free per day. so regardless u call until RM10, you still got only 100 min free, not 500 minute free.

      • tony April 5, 2010 at 5:01 pm #

        i think the rate will be reverted to the old EXPENSIVE rate after the 100min usage huh?

        thats what i feel from its ‘announcements’ from its website…… ><

  12. sita April 4, 2010 at 12:53 pm #

    betol la….stuju sngat…
    trlalu jauh beza dlu dn kini…
    DIGI xmnghargai pelanggan dia…
    setiap thun,mesti DIGI wat smething yg tak best trhadap plan DG campus ni…
    BOIKOT DG!!!!!!

  13. tony April 5, 2010 at 5:09 pm #

    being a loyal digi user myself (i’ve been using it for 7years?), its kinda bad to see digi being so blood-sucker even to us the STUDENTS!

    meanwhile im also a maxis postpaid user (under family line with my family)… so… i guess its just easy for me with two phones – use my digi line while calling or sms digi friends and use my maxis line to communicate via voice call (10cent/min only~)…

    so…… i guess the norm is that people are getting more than 1 phone for different operators – to communicate with friends on different networks… huh?

    guys may consider one digi campus AND another Hotlink Youth Club (something like that) 🙂 hehe…

  14. aaron April 6, 2010 at 8:05 am #

    DiGi is utterly irresponsible. Nuff said.

  15. Littleshop April 7, 2010 at 10:25 am #

    I using digi campus to surf…not calling..not sms….only today i realise they change their plan, really dissapointed….

  16. customer-that-fuck-digi April 8, 2010 at 9:35 pm #

    Hey there… you know what, I got the same experience with you guys.. after calling DiGi helpline to find out the issue, the tell me about the change of the rate, bla bla bla……

    So I go and top-upped my DiGi Campus, to be able to get online.. Then I search about the issue on google.. I got the link for this website, but can’t get in………

    I’ve got to use proxy to be able to read this page… Looks like DiGi has paid ‘personal’ attention to your website… So you better watch out man.. These kind of corporates could do anything to shut you down..

    btw, fuck DiGi for changing the diGi campus plan…

    • joshuatly April 8, 2010 at 9:43 pm #

      Is it? Using DiGi 3G cannot view this page?
      Someday gotta try it out and pay RM5 to know that!
      sure ah?

      • customer-that-fuck-digi April 9, 2010 at 11:17 am #

        Confirmed.. This is not a lie.. Just top-upped RM 30 to be able to search google for new BB ISP last night… You can try if you want to..

        Now changing to another ISP but can’t find one suit though…

  17. suang April 20, 2010 at 6:45 pm #

    I am using this DC for internet services too…
    Do you have any other option for better and cheap network company for internet service that recommended for students?

    I am not forking out rm150 monthly for this lousy internet service monthly!!!

    Those days I choose DC because it’s cheap, now? not anymore!! R.I.P DIGI….

  18. joshuatly April 20, 2010 at 6:48 pm #

    DiGi smart plan!

  19. iamnot April 21, 2010 at 6:28 pm #

    My bonuses that I kept before 1st April was gone in one day. I guess there was more than RM 100, because I reloaded RM 500 at my birthday. I am not sure about this issue, but definately I can’t find my bonuses in *128#

  20. Rodger.MY July 24, 2010 at 9:41 pm #

    Now, DiGi is no longer offering this plan for new signups. I guess this plan is a failure. Not planned properly when launched this.

    • joshuatly July 28, 2010 at 10:08 pm #

      i think DiGi campus only open for application at certain time. not always.

  21. Kenneth July 25, 2010 at 10:20 am #

    Damn celaka Digi la…i’m loyal customer of Digi too. Recently i notice i keep receive message from digi saying “Congrats! I’ve reached internet usage RM 5.It’s easy to suf by prepaid.” WTF !!!! I already off wifi on my phone & not using any internet by phone still charge me for nothing. They charge me daily till no more money. Celaka Digi !!! F**k them got no money to cover their debts?

  22. Guest May 24, 2011 at 7:02 pm #

    Hello, bro! I felt too shamed of your written language! Damn poor! Mix Mandarin and English! ROJAK! POOR GUY! Better do your study instead of do a lot of stupid complaints!

  23. Kitt June 10, 2011 at 12:37 pm #

     I’m using DC right now.. i was shocked when it charged me 1 cent for each message sent to my FnF contacts.. at least inform us about the charging rate.. Digi is not tat professional enough to think before they do.. i actually prefer the Free SMS to FnF contacts..

  24. Harishan_13 June 30, 2011 at 7:44 am #

    maybe digi can cancel Digi Campus Plan in the future.. But for the existing user of Digi Campus Plan, PLEASE give us the deal as the past.. Its is so difficult to maintain the expenditure while studying for student just like me.. When I was using Digi Campus Plan as the previous plan, I could save more in my expenditure on my phone line. Now its so hard for me to save.. PLEASE consider us as student for your concern… THANK U..!!!

  25. An June 30, 2011 at 5:12 pm #

    wtf???????????????????????????????????????????????????????/////
    i top up RM20 like last sat. and i tcan last about 6 months 🙂 
    i mainly use it on my boyfy bt usually he calls me. i text him alot bt its free. while i was  texting him just nw, sddenly i gt a txt frm digi saying that i have INSUFFICIENT amount!!!! i was like wtf? how could it be cause RM20 can last for about half the year! and i just top up last week. then iw as furios i check the digi page then i shw ur page. i read ur poist. im so fuck*ng piss off with digi… SCAMMERS
    changing to maxis la! ish
    thnks for the post dude.

  26. Ubabe88 February 16, 2012 at 6:11 am #

    AGREEEDDDDDD!!!! feels loke yelling right now! Worst is, I started to use this stupid campus plan with then free sms fnf and 15sen/min call

    but now it suddenly become so stupid mahal when the rate is 18sen/min and 1sen per sms fnf. BODOH punye digi penipu!

Trackbacks/Pingbacks

  1. DiGi CON Student! (Or not?) | joshuatly.com v2 - April 10, 2010

    […] [UPDATED WITH POLL] F**K YOU DiGi CAMPUS! (Story and Facts) […]

Leave a Reply

Creative Commons License